Intercom
Use AI to summarize Intercom conversations, look up contact activity, consult help articles, and prepare support responses.
This connection brings Intercom conversations, contacts, tickets, events, and help articles into your AI tasks. It also supports contact updates and explicit conversation replies or status changes.
O que seu agente pode fazer em Intercom
Ações agrupadas por tarefa. Cada grupo lista as ações que chama.
Read and Handle Conversations
Read conversations, post replies or notes, and close or reopen a conversation when instructed.
- List Conversations
- Get Conversation
- Reply To Conversation
- Close Conversation
- Reopen Conversation
Work with Customer Records
Search and update contact profiles, inspect recent events, and look up company information.
- Search Contacts
- Get Contact
- Create Contact
- Update Contact
- List Events
- Get Company
Consult Tickets and Help Articles
Find tickets and retrieve their details or read help center articles for support research.
- Search Tickets
- Get Ticket
- List Articles
- Get Article
Tarefas para entregar ao seu agente
Preencha os colchetes e conecte o segundo app que a tarefa citar, se houver.
Summarize a Customer Conversation
Read a conversation and its replies to prepare a handoff with the issue and open questions.
Read Intercom conversation [conversation ID] and summarize the issue, responses so far, and unanswered questions for a support handoff.
Review Customer Activity
Combine a contact profile with recent events to understand the customer’s reported experience.
Look up Intercom contact with external ID [external ID], read their recent events, and summarize the activity relevant to this issue: [issue].
Prepare an Article-Based Answer
Use your help center articles to prepare suggested wording with references for review.
Read Intercom conversation [conversation ID]. Find relevant help articles and propose a reply with article references. Return the wording here for review.
Save an internal handoff
Put the next support action into the conversation for your team.
Read Intercom conversation [conversation ID] and add an internal note as admin [admin ID]: [handoff instructions].
Ações24
Todas as ações que o conector Intercom oferece, por nome e id.
- Get Current Admin
get_current_adminGet the currently authorized Intercom admin and workspace metadata. - List Admins
list_adminsList Intercom admins for the current workspace. - Get Admin
get_adminGet a single Intercom admin by identifier. - List Contacts
list_contactsList Intercom contacts with cursor-based pagination. - Search Contacts
search_contactsSearch Intercom contacts with the official search DSL. - Get Contact
get_contactGet a single Intercom contact by identifier. - Get Contact By External Id
get_contact_by_external_idGet a single Intercom contact by external ID. - Create Contact
create_contactCreate a new Intercom contact. - Update Contact
update_contactUpdate an existing Intercom contact. - List Companies
list_companiesList Intercom companies with pagination. - Get Company
get_companyGet a single Intercom company by company ID or name. - List Conversations
list_conversationsList Intercom conversations with cursor-based pagination. - Get Conversation
get_conversationGet a single Intercom conversation with its conversation parts. - Reply To Conversation
reply_to_conversationReply to an Intercom conversation as an admin. - Close Conversation
close_conversationClose an Intercom conversation. - Reopen Conversation
reopen_conversationReopen an Intercom conversation. - List Events
list_eventsList recent Intercom data events for one user or lead. - List Tags
list_tagsList all Intercom tags for the current workspace. - Get Counts
get_countsRead Intercom workspace, conversation, or grouped counts. - Get Ticket
get_ticketGet a single Intercom ticket by internal ticket identifier.
Como funciona o login de Intercom
- Método de login
- OAuthAuthorize your Intercom workspace.
- Você precisa de
- Access to the Intercom workspace and permission to read or manage the required data.
- Observações
- Replies are posted as an admin. Specify whether to send a customer reply or add an internal note, and which admin should act.
Perguntas sobre o conector Intercom
Conectores usados com Intercom
Apps que as tarefas com Intercom também chamam.
