Change who answers a conversation (handover)
curl --request POST \
--url https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"accountId": "acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3",
"action": "pass"
}
'import requests
url = "https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control"
payload = {
"accountId": "acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3",
"action": "pass"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({accountId: 'acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3', action: 'pass'})
};
fetch('https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'accountId' => 'acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3',
'action' => 'pass'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control"
payload := strings.NewReader("{\n \"accountId\": \"acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3\",\n \"action\": \"pass\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"accountId\": \"acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3\",\n \"action\": \"pass\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"accountId\": \"acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3\",\n \"action\": \"pass\"\n}"
response = http.request(request)
puts response.read_body{
"control": {
"owner": "app",
"ownerAppId": "<string>"
},
"success": true
}{
"error": {
"code": "<string>",
"details": {},
"message": "<string>",
"param": "<string>",
"retryHint": "never",
"retryable": true,
"type": "<string>"
}
}AIsa Social
Change who answers a conversation (handover)
Inbox. Acts in public on your connected account; needs social:publish. Audited. Ids are yours: accounts acc_..., profiles prf_..., posts pst_...; every other object id is checked against your accounts before the call.
Changes who answers a conversation, using Meta's handover protocol on WhatsApp, Facebook and Instagram.
**WhatsApp**, on numbers with Meta Business Agent enabled:
- `release`: hand the conversation back to the agent so it resumes answering. You must currently hold control (sending any message takes it implicitly).
- `take`: take control before sending anything, so the agent stops replying while an operator reads the thread. Meta accepts this only from the business configured as the number's escalation partner; other apps take control by sending a message.
- `pass`: transfer control to the number's configured escalation partner, or to the agent with `target: ai_agent`. Meta's Cloud API currently rejects it ("Pass action is not supported", verified 2026-09-08); use `release` to hand a thread back to the agent.
**Facebook and Instagram** (Messenger Platform handover between the apps on the Page, such as Page Inbox):
- `pass` with `targetAppId`: give the thread to another app (`pass_thread_control`). Page Inbox is 263902037430900.
- `take`: take the thread back (`take_thread_control`). Meta allows it only to the Page's primary receiver, and only on accounts connected through a Facebook Page. On an Instagram Login connection it answers 400 `platform_not_supported`.
- `request`: ask the current owner to pass the thread (`request_thread_control`); nothing changes until it does. Not available on Instagram Login connections (400 `platform_not_supported`).
- `release`: give the thread back to the primary receiver (`release_thread_control`).
### While another app owns the thread
While another app owns a Facebook or Instagram thread, inbound messages arrive with `metadata.standby: true` and a send answers 409 `not_thread_owner`.
The conversation's `threadControl` follows the result. A `conversation.control_changed` webhook fires when Meta later reports the change.
<!-- aisa-pricing:start -->
当前未提供请求参考价格;请使用接口支持的报价功能确认费用。 最终费用以账户适用价格及实际结算为准。
<!-- aisa-pricing:end -->
POST
https://api.aisa.one
/
apis
/
v1
/
social
/
inbox
/
conversations
/
{conversationId}
/
thread-control
Change who answers a conversation (handover)
curl --request POST \
--url https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"accountId": "acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3",
"action": "pass"
}
'import requests
url = "https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control"
payload = {
"accountId": "acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3",
"action": "pass"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({accountId: 'acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3', action: 'pass'})
};
fetch('https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'accountId' => 'acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3',
'action' => 'pass'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control"
payload := strings.NewReader("{\n \"accountId\": \"acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3\",\n \"action\": \"pass\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"accountId\": \"acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3\",\n \"action\": \"pass\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"accountId\": \"acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3\",\n \"action\": \"pass\"\n}"
response = http.request(request)
puts response.read_body{
"control": {
"owner": "app",
"ownerAppId": "<string>"
},
"success": true
}{
"error": {
"code": "<string>",
"details": {},
"message": "<string>",
"param": "<string>",
"retryHint": "never",
"retryable": true,
"type": "<string>"
}
}请求规范
- 方法与路径: POST /apis/v1/social/inbox/conversations/{conversationId}/thread-control
- 可用状态: enabled
- 请求 URL 模板:
https://api.aisa.one/apis/v1/social/inbox/conversations/{conversationId}/thread-control - conversationId: path; 必填
- Runtime 事实版本: 99acb5bddbedc8d3352e7c4fef86c3e6d8852c14772bcd18dbcf415237a642bd
{
"operationId": "post_aisa_social_apis_v1_social_inbox_conversatio_e875e9",
"method": "POST",
"path": "/apis/v1/social/inbox/conversations/{conversationId}/thread-control",
"servers": [
{
"url": "https://api.aisa.one"
}
],
"parameters": [
{
"description": "The conversation ID",
"in": "path",
"name": "conversationId",
"required": true,
"schema": {
"type": "string"
}
}
],
"security": [
{
"bearerAuth": []
}
],
"requestBody": {
"content": {
"application/json": {
"example": {
"accountId": "acc_7Hq2Lm9Xc4Rt8Vw1Nb6Ks3",
"action": "pass",
"metadata": "Customer asked for a human",
"targetAppId": "263902037430900"
},
"schema": {
"properties": {
"accountId": {
"description": "One of your social accounts (acc_...).",
"pattern": "^acc_[0-9A-Za-z]{22}$",
"type": "string"
},
"action": {
"description": "`request` is Facebook and Instagram only. `take` and `request` are refused with `platform_not_supported` on Instagram accounts connected with Instagram Login.",
"enum": [
"release",
"take",
"pass",
"request"
],
"type": "string"
},
"metadata": {
"description": "Free-form note forwarded verbatim to the app receiving control (its messaging_handovers webhook).",
"maxLength": 2000,
"type": "string"
},
"target": {
"description": "WhatsApp only. With action pass: send control to Meta Business Agent instead of the escalation partner.",
"enum": [
"ai_agent"
],
"type": "string"
},
"targetAppId": {
"description": "Facebook and Instagram only, required with action pass: the Meta app id receiving the thread.",
"pattern": "^[0-9]+$",
"type": "string"
}
},
"required": [
"accountId",
"action"
],
"type": "object"
}
}
},
"required": true
},
"x-aisa-status": "enabled",
"x-aisa-pricing": {
"description": "Included with your connected social accounts: AIsa does not charge per call.",
"kind": "no_customer_charge"
},
"components": {
"securitySchemes": {
"bearerAuth": {
"scheme": "bearer",
"type": "http"
}
}
}
}
费用与请求规则
当前未提供请求参考价格;请使用接口支持的报价功能确认费用。 最终费用以账户适用价格及实际结算为准。 公开参考值不是你的账户报价或最终扣费。对于支持 X-AISA-Cost-Mode: quote 的接口,执行前请针对完整请求获取免费报价;执行后通过响应费用元数据和 Usage Logs 核对结算费用。1 USD 等于 1,000,000 个整数 micro-USD。授权
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
路径参数
The conversation ID
请求体
application/json
One of your social accounts (acc_...).
Pattern:
^acc_[0-9A-Za-z]{22}$request is Facebook and Instagram only. take and request are refused with platform_not_supported on Instagram accounts connected with Instagram Login.
可用选项:
release, take, pass, request Free-form note forwarded verbatim to the app receiving control (its messaging_handovers webhook).
Maximum string length:
2000WhatsApp only. With action pass: send control to Meta Business Agent instead of the escalation partner.
可用选项:
ai_agent Facebook and Instagram only, required with action pass: the Meta app id receiving the thread.
Pattern:
^[0-9]+$