Zendesk
Use AI to summarize Zendesk tickets, organize support handoffs, and post the replies or internal notes you approve.
Zendesk connects support tickets with customer and organization records. An assistant can read tickets and comments, update ticket fields, and add public replies or internal notes.
What your agent can do in Zendesk
Actions grouped by task. Each group lists the actions it calls.
Read Tickets and Comments
List tickets and read individual tickets with their comments.
- List Tickets
- Get Ticket
Manage Support Work
Create tickets, update status or assignment, and add customer replies or internal notes.
- Create Ticket
- Update Ticket
- Reply To Ticket
Look Up Customer Context
Find users and read organization details to add context to a support issue.
- Search Users
- Get User
- List Organizations
- Get Organization
Tasks to hand your agent
Fill in the brackets, and connect any second app a task names.
Summarize a Ticket History
Extract the issue, attempted fixes, and unanswered questions from ticket comments.
Read Zendesk ticket [ticket ID] and the comments retrieved. Summarize the customer issue, attempted fixes, and outstanding questions, noting any limits to the history.
Write an Internal Handoff
Save a concise ticket summary as an internal note for the next support agent.
Read Zendesk ticket [ticket ID] and add an internal note summarizing the issue, actions taken, and this next step: [instruction].
Send a Reviewed Support Reply
Use the ticket context and your approved wording to post a public response.
Read Zendesk ticket [ticket ID], then post this approved wording as a public reply: [reply text].
Save a support handoff in Notion
Keep a selected ticket’s context alongside your team’s project notes.
Read Zendesk ticket [ticket ID]. Create a Notion page under [parent page] with the issue, attempted fixes, open questions, and ticket reference.
Also needsNotion
Actions11
Every action the Zendesk connector offers, by name and id.
- Get Current User
get_current_userGet the current authenticated Zendesk user. - List Tickets
list_ticketsList Zendesk tickets with offset or cursor pagination. - Get Ticket
get_ticketGet a Zendesk ticket and its comments by identifier. - Create Ticket
create_ticketCreate a Zendesk ticket with an initial comment. - Update Ticket
update_ticketUpdate fields on an existing Zendesk ticket. - Reply To Ticket
reply_to_ticketAppend a public reply or internal note to a Zendesk ticket. - List Users
list_usersList Zendesk users with optional role and pagination filters. - Get User
get_userGet a Zendesk user by identifier. - Search Users
search_usersSearch Zendesk users by email address or name. - List Organizations
list_organizationsList Zendesk organizations with pagination. - Get Organization
get_organizationGet a Zendesk organization by identifier.
How Zendesk signs in
- Sign-in method
- API keyConnect through Zendesk authorization or an API token.
- You need
- Your Zendesk account subdomain and access to the relevant tickets. · For a token connection, provide the API token and the associated user email.
- Notes
- Public replies are visible to the customer. Specify an internal note when the message is for your support team. · Long tickets may include only part of their comments. Check the original ticket when a summary needs the complete history.
Questions about the Zendesk connector
Connectors used with Zendesk
Apps that tasks with Zendesk also call.
